What Worcester Homeowners Say About Level Two Chimney Worcester
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every single one gets a written price before we start and a photo record when we’re done. Most of our calls in Worcester come from neighbors telling neighbors. Reviews aren’t something we chase; they’re what happens when you show up on time, explain what you found, and leave the flue cleaner than you found it. Here’s what homeowners across Worcester are saying about their chimney cleaning experience with our crew.
Recent Reviews
“We bought a triple-decker in Main South last fall and the inspector said the chimney ‘looked fine.’ I called Level Two anyway because the previous owner couldn’t remember the last sweep. Corrine’s tech found Class III creosote glazed halfway up the flue liner - the hard, shiny stuff that catches fire. They ran a rotary chain to break it down, showed me the before-and-after photos on the spot, and I walked away with a written scope saying the liner was sound for another season. $289, done in two hours.”
Paul P., Main South, Worcester
“I manage a few rental properties in Tatnuck and one tenant complained about smoke backing up into the living room. I figured it was a blocked flue, but the camera scan showed the smoke chamber was parged with loose mortar that had collapsed into a shelf. The crew cleaned the flue, documented the chamber failure with photos, and gave me a written repair quote separate from the $245 sweep. No pressure, just facts. I knew exactly what to tell my insurance company.”
Kurt Q., Tatnuck, Worcester
“Our Victorian in Elm Park has two fireplaces we hadn’t used in six years. I was nervous about calling because the last company in Worcester tried to sell me a stainless liner I didn’t need. Level Two sent a text when the tech was en route, he wore a uniform with his license number, and he ran the camera up both flues. One needed a standard sweep at $198. The other had spalling brick in the crown and he showed me the flaking surface on his tablet. Wrote me a price for the crown repair, told me the fireplace was safe to use until we scheduled it, and I had the photo record in my email before he left.”
Salma H., Elm Park, Worcester
“I got a written estimate from another Worcester company saying I needed a full chimney rebuild for $4,200. Something felt off - the bricks looked fine from the ground. Level Two’s free second opinion found the crown had a hairline crack letting water in, and the flue liner had minor staining but no gaps. Sweep and crown seal for $675. They saved me thousands and I had the camera footage to prove the other guy was wrong.”
Carrie R., Greendale, Worcester
“Burning season was two weeks away and I realized I hadn’t scheduled our annual sweep. Called on a Tuesday evening - actual person answered, not a machine - and they fit us in Thursday morning in Burncoat. The tech found a bird’s nest in the flue cap, removed it, installed a proper Gelco cap with mesh, and swept the flue. $312 total. Written price before he touched a tool, photos after, and a text when he was on his way. That’s how it should work.”
Paul P., Burncoat, Worcester
“My boiler flue in Columbus Park hadn’t been inspected since we bought the house in 2019. The Level Two tech found the connector pipe was single-wall galvanized where code now requires double-wall, and there was a small gap at the thimble letting combustion gases into the basement. He didn’t just hand me a scare sheet - he showed me the CO readings, explained the difference between a sweep and a code upgrade, and wrote two separate prices. We did the $225 sweep that day and scheduled the connector replacement for spring. No guilt trip, just clear documentation.”
Kurt Q., Columbus Park, Worcester
Why Customers Trust Us
Every review above hits the same notes because they’re built into how we operate. Clause 1 of the Haven Standard says you get a written price, written scope, and written warranty before anyone starts - not after the truck is in your driveway. Clause 4 requires a documented photo record on every visit, included as standard, not sold as an upgrade. Our 365-Day Done Right Promise means if we miss something, we make it right. No exceptions since 2009.
Our materials come through Haven’s buying network - DuraFlex liners, HeatShield refractory mortar, Gelco and Famco caps, Olympia Chimney components, Copperfield tools - so we don’t mark up hardware to make our numbers. Background-checked, uniformed technicians. License number on the page and on the uniform. A named tech assigned to your job, with a text when they’re en route.
Live phone support runs 24 hours a day, 7 days a week. No voicemail, no web form, no “we’ll call you back Monday.”
If you’re in Worcester and your chimney hasn’t seen a brush in a while, call (978) 307-8288. We’ll give you a written price before we start, show you what we found with a camera, and leave you with photos that prove the work was done right.
Written by Corrine Halstead, Owner at Level Two Chimney Worcester, serving Worcester since 2009.